The History of the Telephone Part 9

With the use of the telephone has come a new habit of mind. The slow and sluggish mood has been sloughed off. The old to-morrow habit has been superseded by "Do It To-day"; and life has become more tense, alert, vivid. The brain has been relieved of the suspense of waiting for an answer, which is a psychological gain of great importance. It receives its reply at once and is set free to consider other matters. There is less burden upon the memory and the WHOLE MIND can be given to each new proposition.

A new instinct of speed has been developed, much more fully in the United States than elsewhere. "No American goes slow," said Ian Maclaren, "if he has the chance of going fast; he does not stop to talk if he can talk walking; and he does not walk if he can ride." He is as pleased as a child with a new toy when some speed record is broken, when a pair of shoes is made in eleven minutes, when a man lays twelve hundred bricks in an hour, or when a ship crosses the Atlantic in four and a half days. Even seconds are now counted and split up into fractions. The average time, for instance, taken to reply to a telephone call by a New York operator, is now three and two-fifth seconds; and even this tiny atom of time is being strenuously worn down.

As a witty Frenchman has said, one of our most lively regrets is that while we are at the telephone we cannot do business with our feet. We regard it as a victory over the hostility of nature when we do an hour's work in a minute or a minute's work in a second. Instead of saying, as the Spanish do, "Life is too short; what can one person do?" an American is more apt to say, "Life is too short; therefore I must do to-day's work to-day." To pack a lifetime with energy--that is the American plan, and so to economize that energy as to get the largest results. To get a question asked and answered in five minutes by means of an electric wire, instead of in two hours by the slow trudging of a messenger boy--that is the method that best suits our pa.s.sion for instantaneous service.

It is one of the few social laws of which we are fairly sure, that a nation organizes in proportion to its velocity. We know that a four-mile-an-hour nation must remain a huge inert ma.s.s of peasants and villagers; or if, after centuries of slow toil, it should pile up a great city, the city will sooner or later fall to pieces of its own weight. In such a way Babylon rose and fell, and Nineveh, and Thebes, and Carthage, and Rome. Mere bulk, unorganized, becomes its own destroyer. It dies of clogging and congestion. But when Stephenson's Rocket ran twenty-nine miles an hour, and Morse's telegraph clicked its signals from Washington to Baltimore, and Bell's telephone flashed the vibrations of speech between Boston and Salem, a new era began. In came the era of speed and the finely organized nations. In came cities of unprecedented bulk, but held together so closely by a web-work of steel rails and copper wires that they have become more alert and cooperative than any tiny hamlet of mud huts on the banks of the Congo.

That the telephone is now doing most of all, in this binding together of all manner of men, is perhaps not too much to claim, when we remember that there are now in the United States seventy thousand holders of Bell telephone stock and ten million users of telephone service. There are two hundred and sixty-four wires crossing the Mississippi, in the Bell system; and five hundred and forty-four crossing Mason and Dixon's Line. It is the telephone which does most to link together cottage and skysc.r.a.per and mansion and factory and farm. It is not limited to experts or college graduates. It reaches the man with a nickel as well as the man with a million. It speaks all languages and serves all trades. It helps to prevent sectionalism and race feuds. It gives a common meeting place to capitalists and wage-workers. It is so essentially the instrument of all the people, in fact, that we might almost point to it as a national emblem, as the trade-mark of democracy and the American spirit.

In a country like ours, where there are eighty nationalities in the public schools, the telephone has a peculiar value as a part of the national digestive apparatus. It prevents the growth of dialects and helps on the process of a.s.similation. Such is the push of American life, that the humble immigrants from Southern Europe, before they have been here half a dozen years, have acquired the telephone habit and have linked on their small shops to the great wire network of intercommunication. In the one community of Brownsville, for example, settled several years ago by an overflow of Russian Jews from the East Side of New York, there are now as many telephones as in the kingdom of Greece. And in the swarming East Side itself, there is a single exchange in Orchard Street which has more wires than there are in all the exchanges of Egypt.

There can be few higher ideals of practical democracy than that which comes to us from the telephone engineer. His purpose is much more comprehensive than the supplying of telephones to those who want them.

It is rather to make the telephone as universal as the water faucet, to bring within speaking distance every economic unit, to connect to the social organism every person who may at any time be needed. Just as the click of the reaper means bread, and the purr of the sewing-machine means clothes, and the roar of the Bessemer converter means steel, and the rattle of the press means education, so the ring of the telephone bell has come to mean unity and organization.

Already, by cable, telegraph, and telephone, no two towns in the civilized world are more than one hour apart. We have even girdled the earth with a cablegram in twelve minutes. We have made it possible for any man in New York City to enter into conversation with any other New Yorker in twenty-one seconds. We have not been satisfied with establishing such a system of transportation that we can start any day for anywhere from anywhere else; neither have we been satisfied with establishing such a system of communication that news and gossip are the common property of all nations. We have gone farther. We have established in every large region of population a system of voice-nerves that puts every man at every other man's ear, and which so magically eliminates the factor of distance that the United States becomes three thousand miles of neighbors, side by side.

This effort to conquer Time and s.p.a.ce is above all else the instinct of material progress. To shrivel up the miles and to stretch out the minutes--this has been one of the master pa.s.sions of the human race. And thus the larger truth about the telephone is that it is vastly more than a mere convenience. It is not to be cla.s.sed with safety razors and piano players and fountain pens. It is nothing less than the high-speed tool of civilization, gearing up the whole mechanism to more effective social service. It is the symbol of national efficiency and cooperation.

All this the telephone is doing, at a total cost to the nation of probably $200,000,000 a year--no more than American farmers earn in ten days. We pay the same price for it as we do for the potatoes, or for one-third of the hay crop, or for one-eighth of the corn. Out of every nickel spent for electrical service, one cent goes to the telephone. We could settle our telephone bill, and have several millions left over, if we cut off every fourth gla.s.s of liquor and smoke of tobacco. Whoever rents a typewriting machine, or uses a street car twice a day, or has his shoes polished once a day, may for the same expense have a very good telephone service. Merely to shovel away the snow of a single storm in 1910 cost the city government of New York as much as it will pay for five or six years of telephoning.

This almost incredible cheapness of telephony is still far from being generally perceived, mainly for psychological reasons. A telephone is not impressive. It has no bulk. It is not like the Singer Building or the Lusitania. Its wires and switchboards and batteries are scattered and hidden, and few have sufficient imagination to picture them in all their complexity. If only it were possible to a.s.semble the hundred or more telephone buildings of New York in one vast plaza, and if the two thousand clerks and three thousand maintenance men and six thousand girl operators were to march to work each morning with bands and banners, then, perhaps, there might be the necessary quality of impressiveness by which any large idea must always be imparted to the public mind.

For lack of a seven and one-half cent coin, there is now five-cent telephony even in the largest American cities. For five cents whoever wishes has an entire wire-system at his service, a system that is kept waiting by day and night, so that it will be ready the instant he needs it. This system may have cost from twenty to fifty millions, yet it may be hired for one-eighth the cost of renting an automobile. Even in long-distance telephony, the expense of a message dwindles when it is compared with the price of a return railway ticket. A talk from New York to Philadelphia, for instance, costs seventy-five cents, while the railway fare would be four dollars. From New York to Chicago a talk costs five dollars as against seventy dollars by rail. As Harriman once said, "I can't get from my home to the depot for the price of a talk to Omaha."

To say what the net profits have been, to the entire body of people who have invested money in the telephone, will always be more or less of a guess. The general belief that immense fortunes were made by the lucky holders of Bell stock, is an exaggeration that has been kept alive by the promoters of wildcat companies. No such fortunes were made. "I do not believe," says Theodore Vail, "that any one man ever made a clear million out of the telephone." There are not apt to be any get-rich-quick for-tunes made in corporations that issue no watered stock and do not capitalize their franchises. On the contrary, up to 1897, the holders of stock in the Bell Companies had paid in four million, seven hundred thousand dollars more than the par value; and in the recent consolidation of Eastern companies, under the presidency of Union N. Beth.e.l.l, the new stock was actually eight millions less than the stock that was retired.

Few telephone companies paid any profits at first. They had undervalued the cost of building and maintenance. Denver expected the cost to be two thousand, five hundred dollars and spent sixty thousand dollars. Buffalo expected to pay three thousand dollars and had to pay one hundred and fifty thousand dollars. Also, they made the unwelcome discovery that an exchange of two hundred costs more than twice as much as an exchange of one hundred, because of the greater amount of traffic. Usually a dollar that is paid to a telephone company is divided as follows:

Rent............ 4c Taxes........... 4c Interest........ 6c Surplus......... 8c Maintenance.... 16c Dividends...... 18c Labor.......... 44c ---- $1.00

Most of the rate troubles (and their name has been legion) have arisen because the telephone business was not understood. In fact, until recently, it did not understand itself. It persisted in holding to a local and individualistic view of its business. It was slow to put telephones in unprofitable places. It expected every instrument to pay its way. In many States, both the telephone men and the public overlooked the most vital fact in the case, which is that the members of a telephone system are above all else INTERDEPENDENT.

One telephone by itself has no value. It is as useless as a reed cut out of an organ or a finger that is severed from a hand. It is not even ornamental or adaptable to any other pur-pose. It is not at all like a piano or a talking-machine, which has a separate existence. It is useful only in proportion to the number of other telephones it reaches. AND EVERY TELEPHONE ANYWHERE ADDS VALUE TO EVERY OTHER TELEPHONE ON THE SAME SYSTEM OF WIRES. That, in a sentence, is the keynote of equitable rates.

Many a telephone, for the general good, must be put where it does not earn its own living. At any time some sudden emergency may arise that will make it for the moment priceless. Especially since the advent of the automobile, there is no nook or corner from which it may not be supremely necessary, now and then, to send a message. This principle was acted upon recently in a most practical way by the Pennsylvania Railroad, which at its own expense installed five hundred and twenty-five telephones in the homes of its workmen in Altoona. In the same way, it is clearly the social duty of the telephone company to widen out its system until every point is covered, and then to distribute its gross charges as fairly as it can. The whole must carry the whole--that is the philosophy of rates which must finally be recognized by legislatures and telephone companies alike. It can never, of course, be reduced to a system or formula. It will always be a matter of opinion and compromise, requiring much skill and much patience. But there will seldom be any serious trouble when once its basic principles are understood.

Like all time-saving inventions, like the railroad, the reaper, and the Bessemer converter, the telephone, in the last a.n.a.lysis, COSTS NOTHING; IT IS THE LACK OF IT THAT COSTS. THE NATION THAT MOST IS THE NATION WITHOUT IT.

CHAPTER VIII. THE TELEPHONE IN FOREIGN COUNTRIES

The telephone was nearly a year old before Europe was aware of its existence. It received no public notice of any kind whatever until March 3, 1877, when the London Athenaeum mentioned it in a few careful sentences. It was not welcomed, except by those who wished an evening's entertainment. And to the entire commercial world it was for four or five years a sort of scientific Billiken, that never could be of any service to serious people.

One after another, several American enthusiasts rushed posthaste to Europe, with dreams of eager nations clamoring for telephone systems, and one after another they failed. Frederick A. Gower was the first of these. He was an adventurous chevalier of business who gave up an agent's contract in return for a right to become a roving propagandist.

Later he met a prima donna, fell in love with and married her, forsook telephony for ballooning, and lost his life in attempting to fly across the English Channel.

Next went William H. Reynolds, of Providence, who had bought five-eights of the British patent for five thousand dollars, and half the right to Russia, Spain, Portugal, and Italy for two thousand, five hundred dollars. How he was received may be seen from a letter of his which has been preserved. "I have been working in London for four months," he writes; "I have been to the Bank of England and elsewhere; and I have not found one man who will put one shilling into the telephone."

Bell himself hurried to England and Scotland on his wedding tour in 1878, with great expectations of having his invention appreciated in his native land. But from a business point of view, his mission was a total failure. He received dinners a-plenty, but no contracts; and came back to the United States an impoverished and disheartened man. Then the optimistic Gardiner G. Hubbard, Bell's father-in-law, threw himself against the European inertia and organized the International and Oriental Telephone Companies, which came to nothing of any importance.

In the same year even Enos M. Barton, the sagacious founder of the Western Electric, went to France and England to establish an export trade in telephones, and failed.

These able men found their plans thwarted by the indifference of the public, and often by open hostility. "The telephone is little better than a toy," said the Sat.u.r.day Review; "it amazes ignorant people for a moment, but it is inferior to the well-established system of air-tubes."

"What will become of the privacy of life?" asked another London editor.

"What will become of the sanct.i.ty of the domestic hearth?" Writers vied with each other in inventing methods of pooh-poohing Bell and his invention. "It is ridiculously simple," said one. "It is only an electrical speaking-tube," said another. "It is a complicated form of speaking-trumpet," said a third. No British editor could at first conceive of any use for the telephone, except for divers and coal miners. The price, too, created a general outcry. Floods of toy telephones were being sold on the streets at a shilling apiece; and although the Government was charging sixty dollars a year for the use of its printing-telegraphs, people protested loudly against paying half as much for telephones. As late as 1882, Herbert Spencer writes: "The telephone is scarcely used at all in London, and is unknown in the other English cities."

The first man of consequence to befriend the telephone was Lord Kelvin, then an unt.i.tled young scientist. He had seen the original telephones at the Centennial in Philadelphia, and was so fascinated with them that the impulsive Bell had thrust them into his hands as a gift. At the next meeting of the British a.s.sociation for the Advancement of Science, Lord Kelvin exhibited these. He did more. He became the champion of the telephone. He staked his reputation upon it. He told the story of the tests made at the Centennial, and a.s.sured the sceptical scientists that he had not been deceived. "All this my own ears heard," he said, "spoken to me with unmistakable distinctness by this circular disc of iron."

The scientists and electrical experts were, for the most part, split up into two camps. Some of them said the telephone was impossible, while others said that "nothing could be simpler." Almost all were agreed that what Bell had done was a humorous trifle. But Lord Kelvin persisted.

He hammered the truth home that the telephone was "one of the most interesting inventions that has ever been made in the history of science." He gave a demonstration with one end of the wire in a coal mine. He stood side by side with Bell at a public meeting in Glasgow, and declared:

"The things that were called telephones before Bell were as different from Bell's telephone as a series of hand-claps are different from the human voice. They were in fact electrical claps; while Bell conceived the idea--THE WHOLLY ORIGINAL AND NOVEL IDEA--of giving continuity to the shocks, so as to perfectly reproduce the human voice."

One by one the scientists were forced to take the telephone seriously.

At a public test there was one noted professor who still stood in the ranks of the doubters. He was asked to send a message. He went to the instrument with a grin of incredulity, and thinking the whole exhibition a joke, shouted into the mouthpiece: "Hi diddle diddle--follow up that."

Then he listened for an answer. The look on his face changed to one of the utmost amazement. "It says--'The cat and the fiddle,'" he gasped, and forthwith he became a convert to telephony. By such tests the men of science were won over, and by the middle of 1877 Bell received a "vociferous welcome" when he addressed them at their annual convention at Plymouth.

Soon afterwards, The London Times surrendered. It whirled right-about-face and praised the telephone to the skies. "Suddenly and quietly the whole human race is brought within speaking and hearing distance," it exclaimed; "scarcely anything was more desired and more impossible." The next paper to quit the mob of scoffers was the Tatler, which said in an editorial peroration, "We cannot but feel im-pressed by the picture of a human child commanding the subtlest and strongest force in Nature to carry, like a slave, some whisper around the world."

Closely after the scientists and editors came the n.o.bility. The Earl of Caithness led the way. He declared in public that "the telephone is the most extraordinary thing I ever saw in my life." And one wintry morning in 1878 Queen Victoria drove to the house of Sir Thomas Biddulph, in London, and for an hour talked and listened by telephone to Kate Field, who sat in a Downing Street office. Miss Field sang "Kathleen Mavourneen," and the Queen thanked her by telephone, saying she was "immensely pleased." She congratulated Bell himself, who was present, and asked if she might be permitted to buy the two telephones; whereupon Bell presented her with a pair done in ivory.

This incident, as may be imagined, did much to establish the reputation of telephony in Great Britain. A wire was at once strung to Windsor Castle. Others were ordered by the Daily News, the Persian Amba.s.sador, and five or six lords and baronets. Then came an order which raised the hopes of the telephone men to the highest heaven, from the banking house of J. S. Morgan & Co. It was the first recognition from the "seats of the mighty" in the business and financial world. A tiny exchange, with ten wires, was promptly started in London; and on April 2d, 1879, Theodore Vail, the young manager of the Bell Company, sent an order to the factory in Boston, "Please make one hundred hand telephones for export trade as early as possible." The foreign trade had begun.

Then there came a thunderbolt out of a blue sky, a wholly unforeseen disaster. Just as a few energetic companies were sprouting up, the Postmaster General suddenly proclaimed that the telephone was a species of telegraph. According to a British law the telegraph was required to be a Government monopoly. This law had been pa.s.sed six years before the telephone was born, but no matter. The telephone men protested and argued. Tyndall and Lord Kelvin warned the Government that it was making an indefensible mistake. But nothing could be done. Just as the first railways had been called toll-roads, so the telephone was solemnly declared to be a telegraph. Also, to add to the absurd humor of the situation, Judge Stephen, of the High Court of Justice, spoke the final word that compelled the telephone legally to be a telegraph, and sustained his opinion by a quotation from Webster's Dictionary, which was published twenty years before the telephone was invented.

Having captured this new rival, what next? The Postmaster General did not know. He had, of course, no experience in telephony, and neither had any of his officials in the telegraph department. There was no book and no college to instruct him. His telegraph was then, as it is to-day, a business failure. It was not earning its keep. Therefore he did not dare to shoulder the risk of constructing a second system of wires, and at last consented to give licenses to private companies.

But the muddle continued. In order to compel compet.i.tion, according to the academic theories of the day, licenses were given to thir-teen private companies. As might have been expected, the ablest company quickly swallowed the other twelve. If it had been let alone, this company might have given good service, but it was hobbled and fenced in by jealous regulations. It was compelled to pay one-tenth of its gross earnings to the Post Office. It was to hold itself ready to sell out at six months' notice. And as soon as it had strung a long-distance system of wires, the Postmaster General pounced down upon it and took it away.

Then, in 1900, the Post Office tossed aside all obligations to the licensed company, and threw open the door to a free-for-all compet.i.tion.

It undertook to start a second system in London, and in two years discovered its blunder and proposed to cooperate. It granted licenses to five cities that demanded munic.i.p.al ownership. These cities set out bravely, with loud beating of drums, plunged from one mishap to another, and finally quit. Even Glasgow, the premier city of munic.i.p.al ownership, met its Waterloo in the telephone. It spent one million, eight hundred thousand dollars on a plant that was obsolete when it was new, ran it for a time at a loss, and then sold it to the Post Office in 1906 for one million, five hundred and twenty-five thousand dollars.

So, from first to last, the story of the telephone in Great Britain has been a "comedy of errors." There are now, in the two islands, not six hundred thousand telephones in use. London, with its six hundred and forty square miles of houses, has one-quarter of these, and is gaining at the rate of ten thousand a year. No large improvements are under way, as the Post Office has given notice that it will take over and operate all private companies on New Year's Day, 1912. The bureaucratic muddle, so it seems, is to continue indefinitely.

In Germany there has been the same burden of bureaucracy, but less backing and filling. There is a complete government monopoly. Whoever commits the crime of leasing telephone service to his neighbors may be sent to jail for six months. Here, too, the Postmaster General has been supreme. He has forced the telephone business into a postal mould. The man in a small city must pay as high a rate for a small service, as the man in a large city pays for a large service. There is a fair degree of efficiency, but no high speed or record-breaking. The German engineers have not kept in close touch with the progress of telephony in the United States. They have preferred to devise methods of their own, and so have created a miscellaneous a.s.sortment of systems, good, bad, and indifferent. All told, there is probably an investment of seventy-five million dollars and a total of nine hundred thousand telephones.

Telephony has always been in high favor with the Kaiser. It is his custom, when planning a hunting party, to have a special wire strung to the forest headquarters, so that he can converse every morning with his Cabinet. He has conferred degrees and honors by telephone. Even his former Chancellor, Von Buelow, received his t.i.tle of Count in this informal way. But the first friend of the telephone in Germany was Bismarck. The old Unifier saw instantly its value in holding a nation together, and ordered a line between his palace in Berlin and his farm at Varzin, which lay two hundred and thirty miles apart. This was as early as the Fall of 1877, and was thus the first long-distance line in Europe.

In France, as in England, the Government seized upon the telephone business as soon as the pioneer work had been done by private citizens.

In 1889 it practically confiscated the Paris system, and after nine years of litigation paid five million francs to its owners. With this reckless beginning, it floundered from bad to worse. It a.s.sembled the most complete a.s.sortment of other nations' mistakes, and invented several of its own. Almost every known evil of bureaucracy was developed. The system of rates was turned upside down; the flat rate, which can be profitably permitted in small cities only, was put in force in the large cities, and the message rate, which is applicable only to large cities, was put in force in small places. The girl operators were entangled in a maze of civil service rules. They were not allowed to marry without the permission of the Postmaster General; and on no account might they dare to marry a mayor, a policeman, a cashier, or a foreigner, lest they betray the secrets of the switchboard.

There was no national plan, no standardization, no staff of inventors and improvers. Every user was required to buy his own telephone. As George Ade has said, "Anything attached to a wall is liable to be a telephone in Paris." And so, what with poor equipment and red tape, the French system became what it remains to-day, the most conspicuous example of what NOT to do in telephony.

There are barely as many telephones in the whole of France as ought normally to be in the city of Paris. There are not as many as are now in use in Chicago. The exasperated Parisians have protested. They have presented a pet.i.tion with thirty-two thousand names. They have even organized a "Kickers' League"--the only body of its kind in any country--to demand good service at a fair price. The daily loss from bureaucratic telephony has become enormous. "One blundering girl in a telephone exchange cost me five thousand dollars on the day of the panic in 1907," said George Kessler. But the Government clears a net profit of three million dollars a year from its telephone monopoly; and until 1910, when a committee of betterment was appointed, it showed no concern at the discomfort of the public.

There was one striking lesson in telephone efficiency which Paris received in 1908, when its main exchange was totally destroyed by fire.

"To build a new switchboard," said European manufacturers, "will require four or five months." A hustling young Chicagoan appeared on the scene.