Tales of the Road Part 18

"What did I do? Well, I thought the matter over and decided that business was business and, there being no other chance in his town, I would let him come and try to play even on the old score. I wired him to come down, and I thought, as I had him on the run, I'd better put on a pusher. My message read: 'Come down but you must be here to- morrow.'

"Just after my telegram was off--I told the girl to rush it--I called at the office for my mail and, bless me! I had a letter from another man in the same town.

"Now, say what you will, boys, a man's letter reveals his character.

If a man has mean blood in his veins he will spread some of it on the paper when he writes to you. I've seen the pugnacious wrinkles of a bull pup's face many a time wiggling between the lines of a letter.

And if there's sunshine in a man's heart that also will brighten up the sheet he writes on.

"The other man in the town wrote about like this:

"'Your postal received and I must say I regret exceedingly that I have just sent in a mail order for your goods. I wish I had known that you were coming, for I always save my orders for the boys on the road when I can. Now, the next time you come to 'Frisco, let me know a few days ahead and I will run down to meet you. I want your goods. My business in your line is steadily increasing. When I started in I just kept them for a side line, but your goods give first cla.s.s satisfaction, and in the near future I shall handle nothing else. It will take a little time to clean out the other makes, but when I do--by next season--I shall have a nice order for you. I hope to hear from you before you get to the next coast--say a month before. Truly yours,

"They say a 'bird in the hand's worth two in the bush,' but that depends upon the kind of a bird you've got hold of. I'll let go of a tough old owl every time to take a chance at catching a spring chicken. Without a second thought, I decided that I'd risk it on the man who wrote me such a gentlemanly letter rather than deal with the fellow who had canceled on me. Furthermore, I had half an idea that Johnson was making me fair promises only to get the line and cut the other fellow's throat and that maybe he would cancel again. So I immediately sent Johnson a second telegram:

"'Cannot place the line with you. Do not come down.'

"He was anxious for the line and he wired back:

"'Write particulars why you cannot sell me your shoes.'

"Well, wasn't this a chance? My clothing friend was with me again. I told him the story. 'Soak him good and wet!' said he. Together we wrote the following letter, and, you bet your sweet life, I mailed it, signing my packer's name:

"'Sir: You wire me to write you "particulars why" I cannot sell you my line of shoes. Two of my friends at present in the hotel inform me that six months ago you met them here at their expense, were royally entertained by them and that after buying bills of them you almost immediately cancelled your orders, and that you have never offered to return to them the $25.00 they spent for your traveling expenses.

These gentlemen are reputable; and, to answer your question specifically and plainly, I do not care to place my line with you because in you I have no confidence, sir.'"

"That was getting even with a vengeance," spoke up the furnishing goods man. "In this canceling business, though, sometimes the merchant has just cause for it. I know I once had a case where my customer did exactly the right thing by canceling his order.

"Along the last part of October, I sold him a of ties--this was down in Mississippi. I sent in a little express order for immediate shipment, and for December first a freight shipment which my man wished for the Christmas trade. I also took his spring order to be sent out February first.

"Now, my man's credit was good. For several seasons he had been discounting his bills. He had the personal acquaintance of our credit man and had made a good impression on him. I always like to have my customers acquainted with our credit man. It's a good thing always for the merchant to do and it's also a good thing for the house to know their trade personally. Makes the man out in the country feel that he's not doing business with strangers.

"There was no reason, then, why there should have been any question in the credit department about making the shipment. The little express order went out all right but, by mistake, the credit man placed the February first shipment and the December first order away in the February first shipment file. This was a clear mistake--no excuse for it. Business men should not make mistakes.

"The first I heard about the matter was about New Year. I was struck dumb when I received notice from the Credit Department that my man had canceled his entire order. The credit man told me in the letter which he sent along with the cancellation notice that he had simply made a mistake in filing the December first order away with the February first shipment, and confessed that he had made a mistake and begged my pardon.

"He was a gentleman with three times as much work on his hands as the firm had the right to expect from him for the money they paid him, so, although I was much put out because of the cancellation, I really did not have any resentment toward the credit man. If things move along smoothly in a wholesale house, the man in the office and the salesman on the road must pull in double harness. I couldn't quite agree with my friend in the office, though, when he said that my customer, when he failed to receive an invoice soon after the first of December, should have written in and said so. That wasn't the customer's business. It was the business of the house, if they were unable to make the shipment December 1st, to write the man and tell him so.

"Well, there I was! A good day's work had gone to the bad. My order-- and it was a good healthy one, too--was canceled and perhaps all future business with a good friend and solid customer was at an end.

"The house had written my friend--his name was Morris--asking him to reinstate the order; but that was like putting bait before a fish at sp.a.w.ning time. He wouldn't take the hook. I knew if there was any reinstating to be had, I must get it.

"Now, Morris was a bully good friend of mine. I really liked him very much, and he liked me. I remember well the first time that I ever struck him. Really, I went around to see him just for a personal call.

'Look here, old fellow,' I said, 'I haven't come around to do any business with you; but one of my old friends, Jack Persey, has told me what a good fellow you are and I've just dropped in to say h.e.l.lo.

Come, let's have a cigar.'

"After we'd lighted our cigars and talked a little, I said, 'Well, I'm sorry to get off in such a rush but I must quit you. I must be packing up. My train leaves in about an hour and a half. Now, really Morris (he was such a whole-souled fellow that I found myself, without any undue familiarity, calling him by his first name, after a very few minutes), I don't want to do any business with you. I don't wish to impose my acquaintance on you, but come on over to my sample room and keep me company while I'm packing.'

"I really didn't intend to do any business with him. Some of the very best friends we all have on the road, anyhow, are those to whom we never sell a sou. Morris saw very plainly that I wasn't trying to work him--you can always pick out, anyway, the ring of truth in words you hear. I started to pack up without showing an item or even talking business. My line was displayed, however, and it was really a bird.

Morris himself picked up a few samples and threw them down on the table.

"'Say, dos are pretty ennyvay. Sent me a dotzen of each von of dese in the color dey are dere, ant also in black. I vill just gif you a leetle gomplimentary orter on account of Chack. There is no reeson anyvay vy I shouldn't do beesness mit you. You're de first man on de rote dot efer struck me and didn't ask me to buy goots. I don't like the fellow, anyvay, dot I'm buying ties from and his house is not'ing to me. I vill gif you a goot orter next season.' And, sure enough, Morris did give me a good order next season, and for several seasons after that.

"So you can see how I was put out when I got a letter telling me that Morris had canceled the order. I really cared less about the amount of the order than I did about losing his friendship. So I sat down and dictated a letter to him that ran something like this:

"'Dear Morris:

"'"The wordly hope men set their hearts upon Turns ashes--or it prospers--and anon, Like snow upon the desert's dusty face, Lighting a little hour or two, is gone."

"'Our business relationship, Morris, has always been so pleasant that many a time I've hoped it would last always. I cannot forget the kind- hearted and friendly way in which you gave me your first order. I had hoped that the firm I was with would give you the good treatment which your friendship for me deserved; but here they are making a mistake with the very man who, last of all, I would have them offend.

"'Now, Morris, I want you to feel that this is not my fault. I am sure it is not yours. It can be n.o.body's fault but that of the house. They, like myself, are also really very sorry for this mistake.

"'I enclose you the letter which I received from them in regard to this. Can you not see that they regret this sincerely? Can you not even hear the wail that our office man must have uttered when he dictated the letter? Now, Morris, I really know that my firm holds you in high esteem--and why should they not? You have always patronized them liberally. You have always paid your bills and you have never made yourself ugly toward them in any way.

"'As I say, there is no excuse for this mistake but, if you are willing to pa.s.s that all up, Morris, I am sure you would make our credit man, who has made this error, very happy indeed if you would merely wire the house, "Ship my goods as originally ordered."

"'And, after all, Morris, think this thing over and maybe you will conclude that "'Tis better far to bear the ills we have than fly to others that we know not of."

"'"Can't be always sunny Dat's de lesson plain; For ever' rose, my honey, Am sweeter fer de rain."

"'Your friend, "'------------'"

"A good deal of poetry for a business letter," spoke up one of the boys. This p.r.i.c.ked the necktie man, who flashed back, "Yes, but if there were more poetry in business, it would be lots more pleasant than it is."

"Well, how did it come out?" I asked.

"It so happened that I had to pa.s.s through Morris' town about ten days afterwards. I didn't care anything about reinstating the order for the amount of it, but I really did wish to go in and see my old friend and at least square myself. So I dropped off one day between trains at Morris' town, and went up to see him.

"'h.e.l.lo,' said he, 'How are you, old man? I'm glad to see you. Say, but dot vas a tandy letter. I've ortered a seventy-five-cent vrame for it.'

"'Well, Morris,' said I, 'you know I'm really very glad that a little difficulty of this kind has come up between us as I like you to know just where I stand. Now, I haven't come here to do anything but just see you. Cut the order clear out--I wish you would. It would teach the house a lesson and make them more careful hereafter. Come on down with me now. It's about supper time and we're going to have a little feed.'

"I really meant every word I said. After we had finished a fried chicken or two, we started back to Morris' store.

"'Say,' said he, 'Haf you got the copy of dot orter I gafe you?'

"I said, 'Why no, Morris, I haven't a copy of it. You have one. Don't you remember that I gave you one?'

"'Yes, but ven I didn't get my goots on time--I kapt vaiting, und vaiting, und vaiting, und still dey ditn't com, I took dot copy and I vas so mad dot I tore it op and trew id in der stofe.'

"'Well, if you wish to look over the copy, Morris, I can easily run down to the depot and tear my tissue paper one out of my order book.'

"'Vell, you go down und get it,' said Morris. 'Dere's some off the Gristmas goots it is too late for me to use, but we'll fix op de Spring shipment som vay.'

"When Morris and I looked over my copy, he cut out a few items of the December 1st shipment but added to the February 1st order a great deal more than he canceled from the other one.

"'Say,' said Morris, 'do you know vy I reinsdadet dot orter. It vas dot letter you sent me.'

"'Well, I thank you very much,' said I.