A Book for All Readers Part 20

All differences or disputes between attendants as to the work to be done by each, or methods, or any other question leading to dissension, should be promptly and decisively settled by the librarian, and of course cheerfully submitted to by all. Good order and discipline require that there should be only one final authority in any library. Controversies are not only unseemly in themselves, but they are time-consuming, and are liable to be overheard by readers, to the prejudice of those who engage in them.

Another rule to be observed is to examine all books returned, as carefully as a glance through the volume will permit, to detect any missing or started leaves, or injury to bindings. No volume bearing marks of dilapidation of any kind should be permitted to go back to the shelves, or be given to readers, but placed in a bindery reserve for needful repairs.

It should hardly be necessary to say that all those connected with a public library should be carefully observant of hours, and be always in their places, unless excused. The discipline of every library should be firm in this respect, and dilatory or tardy a.s.sistants brought to regard the rule of prompt and regular service. "No absence without leave" should be mentally posted in the consciousness and the conscience of every one.

Another rule should limit the time for mid-day refreshment, and so arrange it that the various persons employed go at different hours. As to time employed, half-an-hour for lunch, as allowed in the Washington departments, is long enough in any library.

Furloughs or vacations should be regulated to suit the library service, and not allow several to be absent at the same time. As to length of vacation time, few libraries can afford the very liberal fashion of twelve months wages for eleven months work, as prevalent in the Washington Departments. The average vacation time of business houses--about two weeks--more nearly corresponds to that allowed in the smaller public libraries. Out of 173 libraries reporting in 1893, 61 allowed four weeks or more vacation, 27 three weeks, 54 two weeks, and 31 none. But in cases of actual illness, the rule of liberality should be followed, and no deduction of wages should follow temporary disability.

Where many library attendants are employed, all should be required to enter on a daily record sheet or book, the hour of beginning work. Then the rule of no absence without special leave should be enforced as to all during the day.

We now come to such rules of library administration as concern the readers, or the public. The rule of silence, or total abstinence from loud talking, should be laid down and enforced. This is essential for the protection of every reader from annoyance or interruption in his pursuits. The rule should be printed on all readers' tickets, and it is well also to post the word SILENCE, in large letters, in two or more conspicuous places in the reading-room. This will give a continual reminder to all of what is expected, and will usually prevent any loud conversation. While absolute silence is impossible in any public library, the inquiries and answers at the desk can always be made in a low and even tone, which need attract no attention from any readers, if removed only a few feet distant. As there are always persons among readers who will talk, notwithstanding rules, they should be checked by a courteous reminder from the librarian, rather than from any subordinate. This--for the obvious reason that admonition from the highest authority carries the greatest weight.

Another rule, which should always be printed on the call-slips, or readers' tickets, is the requirement to return books and receive back their tickets always before leaving the library. This duty is very commonly neglected, from the utter carelessness of many readers, who do not realize that signing their ticket for any book holds them responsible for it until it is returned. Many are unwilling to spend a moment's time in waiting for a ticket to be returned to them. Many will leave their books on tables or seats where they were reading, and go away without reclaiming their receipts. While complete observance of this rule is of course hopeless of attainment in a country where free and easy manners prevail, every librarian should endeavor to secure at least an approximate compliance with a rule adopted alike for the security and good order of the library, and the efficient service of the reader.

All readers should be privileged to reserve books from day to day which they have not completed the use of, and instructed always to give notice of such reservation before leaving the library. This saves much time, both to the reader and to the librarian in sending repeatedly for books put away needlessly.

In a circulating library, a fixed rule limiting the time for which a book may be kept, is essential. This may be from three days to two weeks, according to the demand for the book, but it should not exceed the latter period. Still, a renewal term may be conceded, provided the book is not otherwise called for. A small fine of so much a day for each volume kept out beyond the time prescribed by the rule, will often secure prompt return, and is the usage in most libraries where books are lent out. In the Boston Public Library no renewals are allowed. A rule requiring the replacement or repair of books damaged while in the hands of a reader should be printed and enforced. It may properly be waived where the damage is slight or unavoidable.

In public circulating libraries, a rule of registration is required, and in some libraries of reference also; but in the Library of Congress all readers over sixteen are admitted without any formality or registration whatever.

In popular libraries, the need of a registry list of those ent.i.tled to borrow books, is obvious, to prevent the issue to improper or unauthorized persons; as, for example, residents of another town, or persons under the prescribed age of admission to library privileges. A printed library card should be issued to each person privileged to draw books; corresponding in number to the page or index-card of the library record. Each card should bear the full name and address of the applicant, and be signed with an obligation to obey the rules of the library. On this card all books drawn may be entered, always with month and day date, and credited with date of return, the parallel entries being at the same time made in the library charging record.

Library cards of registration should be issued for a limited period, say twelve months, in order to bring all persons to a systematic review of their privilege, and should be renewed annually, so long as the holder is ent.i.tled to registration. No books should be issued except to those presenting registration cards, together with a call-slip or ticket for the book wanted.

Another rule should fix a limit to the number of volumes to be drawn by any reader. Two volumes out at any one time would be a fair limit. If made more to all readers, there is likely to be sometimes a scarcity of books to be drawn upon; and if a few readers are permitted to draw more than others, the charge of undue favoritism will be justified.

Another rule should be that any incivility or neglect on the part of any library attendant should be reported to the librarian. In such cases, the attendant should always be heard, before any admonition or censure is bestowed.

An almost necessary rule in most libraries is that no book should be taken from the shelves by any person not employed in the library. The exceptions are of course, the books provided expressly for the free and open reference of the readers.

Another essential rule is that no writing or marks may be made in any library book or periodical; nor is any turning down of leaves permitted.

A printed warning is important to the effect that any cutting or defacing of library books or periodicals is a penal offense, and will be prosecuted according to law.

The regulations for admission to library privileges are important. In this country the age limitation is more liberal than in Europe. The Boston Public Library, for example, is free to all persons over twelve years of age. In the Library of Congress, the age limit is sixteen years or upward, to ent.i.tle one to the privileges of a reader. In the Astor Library, none are admitted under nineteen, and in the British Museum Library none below twenty-one years.

The hours during which the library is open should be printed as part of the regulations.

All the library rules should be printed and furnished to the public. The most essential of them, if carefully expressed in few words, can be grouped in a single small sheet, of 16mo. size or less, and pasted in the inside cover of every book belonging to the library. Better still, (and it will save expense in printing) let the few simple rules, in small but legible type, form a part of the book plate, or library label, which goes on the left-hand inner cover of each volume. Thus every reader will have before him, in daily prominence, the regulations which he is to observe, and no excuse can be pleaded of ignorance of the rules.

As no law is ever long respected unless it is enforced, so no regulations are likely to be observed unless adhered to in every library. Rules are a most essential part of library administration, and it should be a primary object of every librarian or a.s.sistant to see that they are observed by all.

CHAPTER 19.

LIBRARY REPORTS AND ADVERTISING.

We now come to consider the annual reports of librarians. These should be made to the trustees or board of library control, by whatever name it may be known, and should be addressed to the chairman, as the organ of the board. In the preparation of such reports, two conditions are equally essential--conciseness and comprehensiveness. Every item in the administration, frequentation, and increase of the library should be separately treated, but each should be condensed into the smallest compa.s.s consistent with clear statement. Very long reports are costly to publish, and moreover, have small chance of being read. In fact, the wide perusal of any report is in direct proportion to its brevity.

This being premised, let us see what topics the librarian's report should deal with.

1. The progress of the library during the year must be viewed as most important. A statistical statement of accessions, giving volumes of books, and number of pamphlets separately, added during the year, should be followed by a statement of the aggregate of volumes and pamphlets in the collection. This is ascertained by actual count of the books upon the shelves, adding the number of volumes charged out, or in the bindery, or in readers' hands at the time of the enumeration. This count is far from a difficult or time-consuming affair, as there is a short-hand method of counting by which one person can easily arrive at the aggregate of a library of 100,000 volumes, in a single day of eight to ten hours. This is done by counting by twos or threes the rows of books as they stand on the shelves, pa.s.sing the finger rapidly along the backs, from left to right and from top to bottom of the shelves. As fast as one hundred volumes are counted, simply write down a figure one; then, at the end of the second hundred, a figure two, and so on, always jotting down one figure the more for each hundred books counted. The last figure in the counter's memorandum will represent the number of hundreds of volumes the library contains. Thus, if the last figure is 92, the library has just 9,200 volumes. This rapid, and at the same time accurate method, by which any one of average quickness can easily count two hundred volumes a minute, saves all counting up by tallies of five or ten, and also all slow additions of figures, since one figure at the end multiplied by one hundred, expresses the whole.

2. Any specially noteworthy additions to the library should be briefly specified.

3. A list of donors of books during the year, with number of volumes given by each, should form part of the report. This may properly come at the end as an appendix.

4. A brief of the money income of the year, with sources whence derived, and of all expenditures, for books, salaries, contingent expenses, etc., should form a part of the report, unless reported separately by a treasurer of the library funds.

5. The statistics of a librarian's report, if of a lending library, should give the aggregate number of volumes circulated during the year, also the number of borrowers recorded who have used and who have not used the privilege of borrowing. The number of volumes used by readers in the reference or reading-room department should be given, as well as the aggregate of readers. It is usual in some library reports to cla.s.sify the books used by readers, as, so many in history, poetry, travels, natural science, etc., but this involves labor and time quite out of proportion to its utility. Still, a comparative statement of the aggregate volumes of fiction read or drawn out, as against all other books, may be highly useful as an object lesson, if embodied in the library report.

6. A statement of the actual condition of the library, as to books, shelving accommodations, furniture, etc., with any needful suggestions for improvement, should be included in the annual report.

7. A well-considered suggestion of the value of contributions to the library in books or funds to enrich the collection, should not be overlooked.

8. The librarian should not forget a word of praise for his a.s.sistants, in the great and useful work of carrying on the library. This will tend to excite added zeal to excel, when the subordinates feel that their services are appreciated by their head, as well as by the public.

The preparation of an annual report affords some test of the librarian's skill and judgment. It should aim at plain and careful statement, and all rhetoric should be dispensed with. Divided into proper heads, a condensed statement of facts or suggestions under each should be made, and all repet.i.tion avoided.

Such a library report should never fail to set forth the great benefit to the community which a free use of its treasures implies, while urging the importance of building up the collection, through liberal gifts of books, periodicals, or money, thus enabling it to answer the wants of readers more fully, year by year. It will sometimes be a wise suggestion to be made in a librarian's report, that the library still lacks some specially important work, such as Larned's "History for Ready Reference," or the extensive "Dictionary of National Biography," or Brunet's _Manuel du Libraire_, or a set of Congressional Debates from the beginning; and such a suggestion may often bear fruit in leading some public-spirited citizen to supply the want by a timely contribution.

Of course, the annual report of every public library should be printed, and as pamphlets are seldom read, and tend rapidly to disappear, its publication in the newspapers is vastly more important than in any other form. While a pamphlet report may reach a few people, the newspaper reaches nearly all; and as a means of diffusing information in any community, it stands absolutely without rival. Whether the library reports shall be printed in pamphlet form or not is a matter of expediency, to be determined by the managing board. Funds are rarely ample enough, in the smaller town libraries, to justify the expense, in view of the small circulation which such reports receive, and it is much better to put the money into printing library catalogues, which every body needs and will use, than into library reports, which comparatively few will make any use of. A judicious compromise may be usefully made, by inducing some newspaper, which would print a liberal share of the report free of charge, as news, for public information, to put the whole in type and strike off a few hundred copies in sheet form or pages, at a moderate charge.

This would enable the library officers to distribute a goodly number, and to keep copies of each annual report for reference, without the expense of a pamphlet edition.

In some of the larger and more enterprising of city libraries, reports are made quarterly or monthly by the librarian. These of course are much more nearly up to date, and if they publish lists of books added to the library, they are correspondingly useful. Frequently they contain special bibliographies of books on certain subjects. Among these, the monthly bulletins of the Boston Public Library, Harvard University Library, New York Public Library, Salem, Ma.s.s., Public Library, and the Providence Public Library are specially numerous and important.

The relations of a public library to the local press of the city or town where it is situated will now be noticed. It is the interest of the librarian to extend the usefulness of the library by every means; and the most effective means is to make it widely known. In every place are found many who are quite ignorant of the stores of knowledge which lie at their doors in the free library. And among those who do know it and resort to it, are many who need to have their interest and attention aroused by frequent notices as to its progress, recent additions to its stores, etc.

The more often the library is brought before the public by the press, the more interest will be taken in it by the community for whose information it exists.

It is of the utmost importance that the library conductors should have the active good will of all the newspaper editors in its vicinity. This will be acquired both by aiding them in all researches which the daily or frequent wants of their profession render necessary; and also, by giving them freely and often items of intelligence about the library for publication. Enterprising journals are perpetually on the hunt for new and varied matter to fill their columns. They send their reporters to the library to make "a story," as it is called, out of something in it or about it. These reporters are very seldom persons versed in books, or able to write understandingly or attractively about them. Left to themselves to construct "a story" out of a half hour's conversation with the librarian, the chances are that an article will be produced which contains nearly as many errors as matters of fact, with the names of authors or the t.i.tles of their books mis-spelled or altered, and with matters manufactured out of the reporter's fancy which formed no part of the interview, while what did form important features in it are perhaps omitted. The remedy, or rather the preventive of such inadequate reports of what the librarian would say to the public is to become his own reporter. The papers will willingly take for publication short "library notes," as they may be called, containing information about the library or its books, carefully type-written. This course at once secures accurate and authentic statements, and saves the time of the press reporters for other work.

Bear in mind always that the main object of such library notices is to attract attention, and encourage people to use the library. Thus there should be sought frequent opportunities of advertising the library by this best of all possible means, because it is the one which reaches the largest number. To do it well requires some skill and practice, and to do it often is quite as essential as to do it well. Keep the library continually before the public. What are the business houses which are most thronged with customers? They are those that advertise most persistently and attractively. So with the library; it will be more and more resorted to, in proportion as it keeps its name and its riches before the public eye.

A certain timeliness in these library notices should be cultivated. The papers are eager to get anything that ill.u.s.trates what is uppermost in the public mind. If a local fair is in progress or preparing, give them a list of the best books the library has in that field; the history of the Philadelphia Exposition, the Chicago World's Fair, the Paris Expositions, &c. On another day, set forth the books on manufactures, horses, cattle, domestic animals, decorative art, &c. If there is a poultry exhibition, or a dog show, call public attention to the books on poultry or dogs. If an art exhibition, bring forward the t.i.tles of books on painting, sculpture, drawing, and the history of art, ancient and modern.

If some great man has died, as Bismarck or Gladstone, give the t.i.tles of any biographies or books about him, adding even references to notable magazine articles that have appeared. When the summer vacation is coming around, advertise your best books of travel, of summer resorts, of ocean voyages, of yachting, camping, fishing and shooting, golf and other out-door games, etc. If there is a Presidential campaign raging, make known the library's riches in political science, the history of administrations, and of nominating conventions, lives of the Presidents, books on elections, etc. If an international dispute or complication is on foot, publish the t.i.tles of your books on international law, and those on the history or resources of the country or countries involved; and when a war is in progress, books on military science, campaigns, battles, sieges, and the history of the contending nations will be timely and interesting.

Whatever you do in this direction, make it short and attractive. Organize your material, describe a specially interesting work by a reference to its style, or its ill.u.s.trations, or its reputation, etc. Distribute your library notes impartially; that is, if several papers are published, be careful not to slight any of them. Find out the proper days to suit their want of matter, and never send in your notes when the paper is overcrowded. Always read a proof-slip of each article; time spent in going to a newspaper office to correct proof is well spent, for misprints always await the unwary who trusts to the accuracy of types.

If the library acquires any extensive or notable book, whether old or new, do not fail to make it known through the press. If any citizen gives a number of volumes to the library, let his good deeds have an appreciative notice, that others may go and do likewise.

Another feature of library advertising is the publication in the press of the t.i.tles of new books added to the library. As this is merely catalogue printing, however abbreviated in form the t.i.tles may be, it will usually (and very properly) be charged for by the newspapers. But it will pay, in the direction of inducing a much larger use of the library, and as the sole object of the inst.i.tution is to contribute to public intelligence, it becomes library managers not to spare any expense so conducive to that result.