The Complete Home Part 20

CHAPTER XIV

HIRED HELP

The difficulty of dealing with the subject of hired help is about as great as the dealing with the help herself, who is so often not a help at all. The appellation is the one insisted upon by the great unorganized union of the "household tramp," whose pride cannot endure the stigma implied in the name "servant," and who has never learned that we, in all walks of life, are more or less servants--servants of Fame, or Ambition, or Duty, or Country, or Business. The maid who gave notice on the spot because she was introduced by the daughter of the house to her mother as "your new servant," seems to be the incarnation of that spirit of independence which is loosening the very foundations of our national structure. England has servants; Germany has servants, but America has help. Let us then, like Agag of old, walk delicately, remembering that help, by any other name, is even more surrounded by thorns.

THE GENERAL HOUSEMAID

It is almost impossible to get a competent girl for general housework these days, and viewed in the light of past experiences with the able but unwilling, the willing but unable, the stupid, the dishonest, the ignorant servant within our gates, with the very occasional good genius of the kitchen to leaven the lump of incompetency, we are sorely tempted to give up the struggle and do our own work, feeling that the time and strength so consumed are more than compensated for by the peace of mind which comes with the cessation of hostilities. But after a breathing spell we are generally ready for another joust, and the struggle goes on as of yore. Shops and factories have greatly reduced the supply of servants, and of these so many specialize as cooks, waitresses, and nurses that we really have a very small choice when seeking an all-round maid--one who has some knowledge and experience of the different branches of housecraft. And right here we encounter another difficulty: ways of living and methods of household management are so diverse that a girl might be considered competent by one mistress and entirely the reverse by another. Our servants are more or less as we make them, and it is frequently the case that the mistress herself needs a course of instruction before she is capable of rightly instructing her maid--a course which shall embrace not only housewifery, but the cultivation of self-command, patience, wisdom, consideration, and that power which comes only with knowledge. The raw foreigner with whom she often has to deal is so entirely ignorant of life as we know it; her training in field and peasant's cottage has in no way prepared her for the refined home with its dainty furnishings and food, and the difficulty of understanding and being understood adds to the perplexities of the slow and undeveloped mind. Such a servant is really nothing but a child, so far as her faculties are concerned, and should be treated as one until experience and training shall enable her to put away childish things. Like most children, she is an imitator; let it be our care that we set only a worthy example before her. She is quick to recognize inconsistency or unfairness, and to seize an opportunity to get the upper hand. Try to treat her with a firmness which is not arbitrary, and a kindness and consideration which are not familiarity. Make her feel that she is an ent.i.ty, a person of place and importance in making home comfort, and a good bit of that subtle antagonism which seems to exist between mistress and maid will be gradually smoothed away. Don't wonder if she has the blues occasionally; you have them yourself. Don't be worried if she is a trifle slow; help her to systematize and so shorten her labors. If she cracks and breaks your dishes show her how to handle and care for them, with a timely word about avoiding undue haste. If she wants to do certain things in her own way, let her, provided it is not a bad way, until you can prove to her that yours is better. You know there are other ways than yours--good ones, too. Study her as you would a refractory engine; if she runs off the track, or doesn't run at all, or has a hotbox or any other creature failing learn the cause and remedy it if you can. She is human, like yourself, and young too, probably, and needs diversion. Don't begrudge it to her when it is of the right kind. Like you, she needs rest occasionally, between whiles; make an opportunity for it. She needs good strengthening food; see that she has it, and if she prefers plain living and high thinking on bread and tea, that's her own lookout. She probably will have strong leanings toward the jam closet; lock the door and keep the key, and leave no money, jewelry, or other valuables carelessly about to tempt her, perhaps beyond her strength. Don't be overnice in your exactions; if she is even a fairly good cook, waitress, and laundress, you are indeed blessed among women. Give judicious praise or kindly criticism where due; sometimes a warning in time will save nine blunders. While she is under your roof and a member of your family you are in a measure responsible for her welfare, moral, spiritual, and physical, and are her natural and lawful protector. She may neither need nor want your protection, but let her feel that it is there, none the less.

HOW TO SELECT A MAID

And now, how shall we find this person to a.s.sist us in making domestic life "one grand, sweet song"--we hope! The usual way is to apply to a reputable agency where you will find the better cla.s.s of girls and be dealt with honestly. An agency of this kind usually keeps on file the references of girls offering themselves for service, which will give you at least some idea of the qualifications of the maid you may engage. Many housekeepers advertise in the daily papers or trades journals, the advertis.e.m.e.nt being a concise statement of the location, whether city or country, the kind of service expected, and the wages paid. A third and usually most satisfactory way of obtaining help is through some friend, who can back her recommendation with a guarantee.

Having entered your application, decide upon your plan of action in the interview which will take place when Dame Maid presents herself for the mutual inspection--mutual because, though 'tis not hers to "reason why," she has a perfect right to know what awaits her. This cross-examination is somewhat of an ordeal, especially to the novice in the servant-hiring business. It is essential for the housekeeper to know just what questions to put to the applicant, what questions to look for in return, what to tell her of the household regime and of her individual part in it; in short, she must know her ground and then stand on it--it is hardly necessary to add, with decision and dignity.

The applicant's personal appearance tells something of what she is: if slovenly, her work would be ditto; if flashy, with cheap finery and gew-gaws--well, she may be honest and reliable, but she may also make it difficult for you to be mistress in your own house. Be a little wary of the middle-aged servant; if she is really desirable, she is not apt to be casting about for a position, and besides, she is usually "sot" in her ways. The fact of a girl's looking sullen or morose should not militate against her--she may be only shy or embarra.s.sed.

If she is impertinent--maybe her former mistress "talked back," or made too great an equal of her. Anyway, be your own ladylike self and she will probably fall in line. The quiet, steady-looking girl who evinces a willingness to learn is apt to be a safe investment.

QUESTIONS AND ANSWERS

Question her about her housework experience, her ability to do plain cooking and baking, make beds, serve, wash, and iron. She cannot possibly be an expert along each of these lines, perhaps not on one even, but a general working knowledge of all is very desirable. Have a complete understanding with her at the outset regarding her work, wages, hours of work and of leisure, and breakages. Don't try to put the best foot forward, though there is no particular harm in pointing out the special advantages she would enjoy in your home, but give her a frank and honest statement of what she may expect. If she asks you, as she no doubt will, if you have much company, say so, if you have, but add that you will relieve her as much as you can of the extra work entailed. And don't resent her asking about the size of your family, and about her room, for she would naturally be interested in both. A complete understanding at every point may save considerable future trouble. The question of a uniform may come up during your talk. Some girls absolutely refuse to don anything which looks to them like a badge of servitude; if this happens, let it go, because you know it is not an absolute essential. At the close of the conference ask for references. No mistress is obliged to give a reference to her departing servant, but if she does so it ought, in all conscience, to be an honest one. It is a deplorable fact that many housekeepers, either in a desire to be magnanimous, or to avoid a scene or annoyance, give utterly undeserved recommendations, thus opening the way for other reigns of terror which a little personal application of do-as-you-would-be-done-by could have prevented. Investigate these references, either in person or by letter; otherwise you may discover later on that they were forged by the girl herself or by some of her accommodating friends.

AGREEMENTS

The term of service is determined by an agreement between mistress and maid. The usual custom is to take the applicant for a week's trial; if, at the expiration of that time, both are satisfied, the arrangement continues from week to week, if the payments are weekly. In households in which monthly payments are preferred the maid is hired by the month.

The agreement entered into is nothing more nor less than a legal contract, and not to be lightly violated. When serving by the week the maid is ent.i.tled to, and must also give, three days' notice; when by the month a week's notice is required, or if for any reason her mistress wishes her to leave at once, she may pay her one week's wages.

If the maid leaves suddenly and without giving notice, in the middle of her term, she forfeits all claim to wages which have accrued since her last payment. If discharged unjustly and without sufficient cause before the expiration of her term, she is ent.i.tled to her wages in full; but if discharged without notice because of intoxication, immorality, dishonesty, arrant disobedience, or permanent incapacity from illness, she can claim nothing. It is customary with some housekeepers to start the new maid on a comparatively low salary, with the promise of an increase of perhaps fifty cents per month, in case she proves herself worthy, till the maximum is reached. This is often an incentive to good service.

THE MAID'S LEISURE TIME

Her times of leisure vary somewhat, according to circ.u.mstances; but one week-day afternoon and evening, and Sunday afternoon and evening of each week are usually allowed her, though she may be given only every other Sunday. If an extra evening can be given her, all well and good.

The maid should be able to count on getting away at a certain hour so she can arrange to meet her friends; and she must also understand that ten o'clock is to see her in the house, that hour being as late as any girl ought to be out. In homes which employ two maids equal privileges are granted each, one a.s.suming the work of the other during her absence. It is a simple matter to arrange for light meals on the cook's day out, and to minimize the serving when the waitress is to be away. When night dinner is the custom and but one maid employed, she either goes from ten until four, leaving her mistress to prepare luncheon, or else, if she is away over the dinner hour, the meals are shifted, with dinner at noon and tea at night. She leaves on Sunday immediately after the dinner work is done and does not return to prepare tea. If she prefers to spend her leisure time quietly at home reading or sewing, she should be encouraged to do so and not be forced to go out in self-defense to escape calls for extra work at that time.

The mistress has no claim on her maid's "off" hours.

DRESS AND PERSONAL NEATNESS

The maid's uniform consists of three print gowns, with a gingham ap.r.o.n for morning wear, and for afternoons a white ap.r.o.n with white collar or kerchief and cuffs, cap, or whatever additional touches her mistress may prefer. The maid usually buys her own gowns, while her mistress provides the accessories, which remain her property when the maid leaves. The afternoon dress of one week becomes the morning dress of the following. Black is frequently adopted for afternoon wear, but whatever the dress, insist upon its being washable; woolens absorb odors and perspiration and in time make not only her person but her room offensive. Issue an edict against frowzy pompadours and "frizzes," pointing out the necessity for having smooth, neat hair, particularly in the kitchen. Require her to bathe regularly. The question of allowing the maid to use the bathroom must be settled individually. If she is careful about cleaning the tub and leaving things in good order, there seems to be no reason why she, who so needs them, should be deprived of advantages for cleanliness which the rest of us enjoy. "Standing on one foot in a slippery washbowl," footbath, or even larger tub, is a poor subst.i.tute. Instruct her about arranging her clothing at night so it will air. You may even find, if she is a just-over foreigner, that you will have to introduce her to the nightdress--such things have happened--explaining to her the undesirability of sleeping in underclothing which she has worn all day.

CARELESSNESS

If a girl is habitually careless about handling the dishes, and breaks, nicks, and cracks result, hold her responsible and deduct from her wages what you consider a fair equivalent for the loss. Such a course is astonishingly curative sometimes. The painstaking, careful girl seldom injures anything, and the occasional accident may be overlooked.

Before your new maid arrives write out an itemized list of all crockery, silver, gla.s.s, and table linen which are to be in constant use, designating those which are defaced in any way, and go over it with her every week, holding her responsible for any damaged or missing articles.

THE MAID'S ROOM

Remove from the servant's room all traces of its last occupant, and put it in order for the new maid, with the bed freshly made up with clean blankets, linen, and spread. The room should be comfortably furnished with a single enameled bed--the plainer the better and more easily cleaned--an inexpensive dresser and washstand, the bowl, pitcher, etc., for the latter preferably of the white porcelain enamel ware, a comfortable high-backed rocker, and one common cane-seated chair. A pair of plain white muslin or scrim curtains draped back with a band of the same, and plain white covers on washstand and dresser impart a certain air of dainty hominess. A cheap set of hanging shelves for books and clock would be a welcome addition. Walls and floor should be painted, and a colonial rug placed before the bed. Don't give the servant's room the look of a perpetual rummage sale by making it a dumping ground for old defaced pictures, furniture, and bric-a-brac.

Remember that it is her only haven of rest, and have it restful, if only for selfish reasons, for renewed bodily vigor means well-done work and a made-over disposition. When we think of the average servant's room, small, stuffy, poorly ventilated, hot in summer, cold in winter, and unattractive to a degree, it ought to bring a blush of shame.

Above all, see that the bed is comfortable; for who can blame a tired girl for getting out on the "wrong side" of a bed so hard and lumpy that it surely must rise and smite her! Place on the woven wire spring a good mattress either all cotton, or of straw with cotton top and bottom. Over this spread one of the washable pads which come for the purpose, then the sheets--unbleached if one prefers--the inexpensive colored blankets, and a honeycomb spread. One feather pillow of average size will be sufficient. When two servants occupy a room two single beds should be provided. If there is no closet, make a temporary one by means of a shelf and curtain. An attractive room carries with it a subtle and refining influence.

HOW TO TRAIN A MAID

"Set thine house in order," and have everything--pantry and kitchen in particular--as you expect your maid to keep it. First impressions are truly the most lasting, and if she comes into a littered, soiled, untidy kingdom, you may expect her reign to be proportionally lax and her respect for your housekeeping abilities conspicuously absent. This is a bad beginning, and then it is not exactly fair to set her to work the very first thing to bring order from chaos. See that she has all the tools necessary to her work, replacing broken or useless utensils and a.s.suring yourself that the cutlery and crockery for her individual table use are whole and inviting. Show the maid to her room as soon as she arrives, with instructions to don her working garb; and then begins the induction into office, a trying experience to you both, and one which should be sufficiently prolonged to enable her to get a good grip of each new duty as it presents itself. Avoid confusing her at the start with a jumble of instructions, but make haste slowly, giving directions in a way which she can understand. Introduce her into her workroom, explain the range and show her how to operate it, point out the different utensils and their uses and where foods are kept. If she comes in the morning, her first duty will be the preparation of luncheon; give her instructions for that meal, what to have, and how to set the table, this being the proper time to go over the list of table furnishings with her. Don't embarra.s.s her by being continually at her heels, but give what directions you think necessary and then let her apply her judgment and previous experience to carrying them out. If you find that she has neither, don't be discouraged, for you may be entertaining an angel unawares, but adopt the line upon line, precept upon precept plan, and the situation will slowly but surely brighten.

If she is overstupid in one direction, she may be bright enough in some other to establish a balance. Luncheon and its dishes disposed of, arrange with her about dinner, and after its completion speak about her hour of rising, the preparation of breakfast, etc. And the morning and the evening were the first day!

THE DAILY ROUTINE

The day's routine of work varies in different households and makes it impossible for one to offer an infallible system. The keeping of but one servant does not admit of an elaborate mode of living, and on the days on which the heaviest work--washing and ironing--falls, madam would do well to a.s.sume considerable of the regular work herself, the care of bedrooms, dusting and putting to rights of living and dining rooms, preparation of lunch, and whatever else seems best. All of the hardest work should be done in the morning, before the first freshness of maid and day is worn away. After you have established a satisfactory schedule abide by it and oblige your maid to do the same.

It soon becomes automatic and is, therefore, accomplished with less exhaustion of mind and body. The regular day's work is about as follows: The maid rises an hour or an hour and a half before the breakfast hour, throws open her bed and window, and goes to the kitchen, where she starts the fire (if a coal range is used), fills and puts on the teakettle, and puts the cereal on to cook. Then she airs out dining and living rooms and hall, brushes up any litter, wipes off bare floors, dusts, closes windows, opens furnace drafts or looks after stoves, and, leaving tidiness in her wake, sets the table and completes the preparations for breakfast. The amount of work she can accomplish before it is served depends upon herself and upon how elaborate the meal may be. After the main part of the breakfast has been served she may be excused from the dining room, and takes this time to open bedroom windows and empty slops, after which she has her own breakfast.

When the breakfast table has been cleared, the dining room set to rights, food taken care of, and utensils put to soak, the mistress inspects pantry and refrigerator, offers suggestions for the disposal of left-overs, arranges with the maid for the day's meals, and makes out the list for grocer and butcher, adding whatever she thinks best to the list of needed staples already prepared by the maid--tea, sugar, soap, etc. Never leave the entire ordering of supplies to the maid, her part being simply to jot down on a pad hung in the kitchen for that purpose a memorandum of such things as need replenishing. When the conference is ended the maid washes the dishes, puts kitchen and pantry in order, fills and cleans lamps, prepares dishes which require slow cooking, makes the beds--unless her mistress prefers to do this herself--and tidies up bed- and bathrooms. If the living rooms were not dusted before breakfast, she attends to it now, perhaps sweeping front porch and steps, and is then ready for the extra work of the day, the cleaning of silver, washing of windows, etc. When the after-lunch work is disposed of she will probably have an hour or two to herself before it is time to begin preparations for dinner. She should not be interrupted in her work for this, that, or the other, but allowed to go on with it according to schedule.

She usually attends the door except on wash day or during extra stress of work. She will, perhaps, object to doing so when her mistress is at home, and may need instruction about slipping on a clean white ap.r.o.n, greeting a caller with civility, presenting a small tray for her card, etc. Initiating her into the mysteries of setting and serving the table may be a long operation, for the good waitress is usually born, not made. But don't be too exacting; remember that she is not a specialist and arrange the flowers and add other nice touches yourself, and dispense with elaborateness of serving. Teach her to economize time by washing dishes between courses when her presence is not required in the dining room, and insist upon having meals served at stated hours, being careful that your family respond to the summons to the table with corresponding punctuality.

DUTIES OF COOK AND NURSE

Each additional servant complicates the planning of the work. When there are two they are usually cook and waitress, the former having entire charge of her own special domain, the kitchen, with all that pertains to it, except, perhaps, the preparation of salads and the washing of gla.s.s, silver, and fine dishes. She does the heavier part of the laundry work and some part of the sweeping, washes windows, takes charge of cellar and pantry, or does such other work as her mistress designates, each duty being plainly specified at the time she is hired. The tasks of the waitress are more varied. The airing, brushing up, and dusting of the living rooms falls to her share, with the entire charge of the dining room, serving the table, and washing the dishes, gla.s.s, and silver. She also has charge of the bedrooms, a part of her duties in that connection being to prepare them for the night, removing spreads and shams, turning down covers, closing blinds, and carrying to each room iced water the last thing before retiring, and hot water the first thing in the morning. She attends the door, cleans silver, wipes off woodwork, and even helps with the mending when the family is small. She usually does her own washing, and a.s.sists with the ironing if her mistress so decree. The division of labor between cook and waitress is sometimes a delicate matter, and here more than ever is adherence to rule and routine imperative. The tendency for one servant to override the other and more yielding, must be guarded against. When a nurse is to be hired she should be questioned as to her experience in caring for children, and her cleanliness, honesty, truthfulness, morals, and general character carefully investigated. She ought to be fond of children, and young-hearted enough to enter into their little games and joys and sorrows. No maid whose example is demoralizing to the little ones should have any place in the home. The nurse probably will do the baby's washing, and may help a little here and there about the house, but as a rule she has nothing to do with the general work.

SERVANT'S COMPANY

The vexed question of the "lady help's gentleman company" usually has to be faced by the housekeeper. Since yours is your maid's only home it is better to allow her to receive her friends there than for her to seek them elsewhere, taking it for granted, of course, that any girl whom you would be willing to have in your family would have no objectionable friends. And besides, she is somebody's daughter, you know. It is to be hoped that the time will come when every maid can be provided with a sitting room of her own, but until then her friends will have to be received in your kitchen. Let her feel that they are welcome out of working hours. A servant of the right kind will appreciate and not abuse this privilege.

And so on--and so on! After all is said and done one can only give a few hints and suggestions on the servant question, with the wistful hope that they may help some one to "start right," for maids may come and maids may go, but the problem goes marching on. The only way to do when it overtakes one is to grapple with it womanfully, for it _will_ happen, even in the best regulated families.

THE END